Access Statement for The Angel and Royal Hotel, Grantham
Introduction.
The Angel and Royal Hotel is a 29 Bedroom Hotel, on 3 floors with access to all
via a main staircase. The reception area is on one level in which both the Bistro,
lounge, toilets are situated. The restaurant is on the 1st floor and
this is accessed by the staircase, however the option of the Bistro dining area
is available should the access to the restaurant be limited by the staircase access.
The hotel has a combination of room types including Singles with walk in shower
rooms or shower over bath. A double room situated on the ground floor
specifically designed for limited access which includes a wet room and
accessible bathroom facilities. Doubles are spread over the first, second,
and third floor.
The car park is situated at the rear of the hotel and can hold over 80 cars,
and is easily accessible from the hotel.
We have 24 hour reception cover therefore the hotel is safe and secure at all
times. Any Guests staying with visible difficulties with walking, sleeping,
breathing or visual impairment or any other medical issue that is reported to reception
is relayed to the Night team to pay extra attention in case of an emergency.
Pre-Arrival
The hotel provides confirmation in the forms of letters, emails, faxes and
asks the guests for their preference method at the booking stage.
The font used is Tahoma size 12 which is a clear true font and is large set
writing that does not blur when magnified.
Menus are printed on A4 white paper which sits in an A4 menu holder.
The access statement is available in a word
document format that can be enlarged on the website as an attachment but a copy
is also at reception
All confirmation letters give directions to the hotel, no matter what format as
like to our website so a site map can be obtained.
We are situated in Grantham town centre; car parking is available all over
Grantham on a flat level and is clearly sign posted.
The website font can be enlarged
Arrival & Car Parking Facilities
There are over 80 spaces to the rear of the hotel which is situated directly
behind the hotel with a narrow one way road between the car park entrance and
the hotel rear entrance. With prior notification a reserved area can be made
available.
There is no parking facility at the main front entrance to the hotel as this is on the main High Street opposite a busy three way traffic junction.
We can assist guests with luggage to and from their cars.
The car park has a tarmac surface and is level with the front entrance to the
hotel being paved with no steps. It is lit at night and is approx. 40 metres to
the reception area.
Main Entrance, Reception & Ticketing Area
Access to the hotel from both the rear and front of the hotel is even and on
the same level.
There is one step to the reception area for the guest to deal with, however
there is also a slip ramp. Public areas are on one level otherwise there is a
one step access with ramp to the main bar opposite the reception entrance
Assistance is always offered by the reception
on check in
Music can be turned down on request in the public areas
Writing apparatus is available at reception if you require it
Lighting varies within reception with floor lighters, high lighters and lamps
Reception will offer additional keys on request
Seating is available in the reception area and at the reception desk for
guests to check in whilst sitting down at the desk
Reception familiarize guests to the facilities on offer, offer assistance
with luggage and also take guests to their rooms.
Reception entrance is two part split part glass front doors that can open
inwards, lit by outside lamps... The signage is in colour, large print and in
contrasting surround.
The flooring of the reception area is carpeted at the entrance surrounded by
white skirting boards
Reception is manned 24 hours and the doors are only locked when the night
porter is on his security rounds, there is a sign put up to explain that a bell
is in use at this time. Guests are informed of this on check in.
Reception desk is low, made of solid light coloured wood. The flooring
remains level throughout.
The reception area is approx. 8 metres by 10 metres which incorporates the
lounge area with doors which are always open to the Bistro, and access to the
toilets
Public Areas - Hall, Stairs, Landing, Corridors
etc
All public areas and corridors are carpeted in a patterned carpet with white
skirting boards and dado rails with pale coloured walls. The lighting is varied
with table lamps, ceiling lights on the corridor which ensure there are no dark
spots. The corridors are wide enough to take a wheelchair and are approx. 1
metre wide.
Public Areas - Sitting room, lounges, lobbies
etc
All public areas and corridors are carpeted in a dark carpet with white
skirting boards and dado rails with pale coloured walls. The lighting is varied
with table lamps, ceiling lights and tube lighting on the corridor which ensure
there are no dark spots. The corridors are wide enough to take a wheelchair and
are approx. 1 metre wide.
Public WCs
The toilets are on the ground floor about 4 metres from the main reception on
the same level, which is carpeted and clearly lit. There are male and female
toilets, with no facilities for adult changing. The flooring is wall to wall
poly flooring and the size of the cubicle is 3 metres by 1 metre - approximately.
The door opens inwards with a single paneled door with a handle lock.
Restaurant / Dining Room, Bar & Bar area,
Take Away & Cafe
Lighting is provided in the bar with ceiling lights and natural light in the
day time.
The restaurant on the first floor has carpeted floor.
The Bistro on the ground floor has a wooden
floor.
The chairs are made of leatherette and the tables are light wood with a central
column. Some chairs have arms and all are stable
Menus are in a large font but a magnifying sheet is also available, menus have a large
variety of food items with a chef on call to assist with specific dietary
requests.
The restaurant is all on one level but is accessed by staircase to the first
floor.
The restaurant is waitress served with assistance offered if the guest can
not get up to assist themselves at breakfast
There are no toilets on this floor but directions are given to the nearest
one.
The Bistro on the ground floor provides for easy access for dining facilities.
Leisure Facilities
There are no leisure facilities on site that belong to the Hotel.
Bedrooms & Sleeping Areas
There is one room suitable for wheelchair users - information is passed on to
each shift if there are any access issues with guests so in the event of an
incident the guest will be contacted directly to their room and the fire
brigade/police immediately notified.
Bedrooms have the following:
Armchairs, fully carpeted bedroom, natural lighting, low beds, bed side lamps
low drawers and storage at low level.
. There is space at either side of the bed so the guest can enter the bed from
a wheel chair.
The Bedroom is on the ground floor with access directly from outside and has
a light carpet with pale coloured walls.
The flooring is level.
The kettle in the room is cordless with a measure on the side to say if the
kettle is full or empty
Room service is available all day with a full menu from 7am to 11pm
Reception can assist with any dietary requirement or allergies if informed by
the guest. We have a chef on call to assist with menus.
We have a selection of foam pillows to substitute to feathered ones as
standard.
We accept guide dogs on to the premises with prior notice
Bathroom, Shower-room & WC [Ensuite or
Shared]
All bedrooms have ensuite facilities - some have walk in shower rooms the
others shower over baths
The accessible room has a wet room with grab handles, , non slip flooring,
shower curtains.
Approx. Size 2 metres by 3 meters
The door is a wood with a handle that locks
The shower is adjustable to a standing person and one in a sitting position
which runs off mixer taps that are with flat handles.
The basin is white in colour lower level with separate taps with colour
indicators.
The toilet is lower with space to one side for the guest to hoist themselves
on to it.
Additional Information
The staff are all trained on the evacuation procedures these are also on the
back of each bedroom door and in the guest information folder.
If a guest is staying and needs assistance the staff are made aware and will
deal with this guest until the emergency service arrive.
The hotel accepts guide dogs with prior notice and operated a non smoking
policy throughout the hotel.
There are telephones in each bedroom but all mobile networks work in the
hotel.
Address: The Angel |and Royal Hotel
High Street
Grantham
NG31 6PN
Telephone: 01476 565816
Central Reservations - 08081787666
Fax:
Email:
Website: www.angelandroyal.co.uk
Hours of operation: 24 hours of operation
Emergency number: 999
Future Plans
Contact Telephone and Email Address
We welcome your feedback to help us continually
improve if you have any comments please phone 01476 565816 or email
Created: 3 November 2009